Hybrid conference rooms running Zoom on Logitech Tap, but everything beyond the table — lights, shades, the new Opaque smart-glass walls — was its own island. Switching modes meant five remotes and an apologetic guest. When IT or AV support was needed in-room, it took a phone call and a guess at extensions.

We wrote a Q-SYS bridge layer that translates between the Logitech Tap interface, the Lutron Athena scene controllers, and the Opaque smart-glass drivers — so a single tap on the Tap surface dims, draws shades, frosts the glass, and starts the call together. Then we added a "Concierge" button: pressed in the room, it posts a structured message into a watch channel in Slack where IT, AV, and facilities all see it instantly, with the room ID, the call status, and the kind of help requested.