AV Technical Operations Specialist
About Us:
Pittwater is a forward-thinking technology solutions company on a mission to empower businesses to thrive in the digital age. We specialize in transforming workplaces through innovative and integrated technology solutions in audio/visual, network and IT, security and access control, and Building Management Systems. Our vision is to revolutionize how businesses approach technology, creating secure, dynamic, and user-friendly environments.
Position Overview:
Are you a seasoned AV Field Technician tired of the constant travel but still passionate about the technology? Pittwater is seeking an AV Technical Operations Specialist to anchor our Brookfield headquarters. This is a multifaceted role designed for a subject matter expert who wants a "home base." You will oversee our integration center and warehouse operations—ensuring our gear is tested, staged, and ready for deployment—while remaining available to lead high-priority field installations and structured cabling work when a project needs an expert hand. This role is designed to support career-path opportunities into various technical and operational positions for the right candidate.
Key Responsibilities:
Technical Fulfillment: Lead the disassembly, testing, and repackaging of complex AV equipment (e.g., video wall modules) to ensure "field-ready" quality.
Warehouse Stewardship: Manage inventory integrity using our WMS, overseeing inbound/outbound logistics and coordinating with 3PL partners.
Field Leadership: Deploy to client sites to support AV installations, rack building, and structured cabling, ensuring design intent is realized.
Quality Assurance: Utilize diagnostic tools like multimeters to troubleshoot components and maintain detailed documentation for full traceability.
Coordination Mindset: Highly organized with an interest in the "how and why" of project lifecycles.
Communication: Ability to bridge the gap between field crews, design engineers, and clients.
Office Administration: Oversee general office demands and basic administration to keep the Brookfield hub running smoothly.
Qualifications:
Experience: 5+ years of hands-on AV Field Installation experience is required. You must know your way around a job site and a rack.
Technical Mastery: Strong knowledge of workplace technology domains including Audio/Visual, Network/IT, and structured cabling.
Physical Capability: Ability to lift/move products up to 50 lbs and remain active in a warehouse environment.
System Productivity Tools: Proficiency with Google Workspace, Microsoft Excel, and familiarity with WMS/ERP systems.
Certifications: CTS certification is highly preferred.
Mindset: A "can-do" attitude with the organizational skills to manage a facility independently.
What We Offer:
Competitive compensation based on your deep industry experience.
Full medical/dental/vision package and 401(k) with matching.
Paid Time Off (PTO) and paid holidays.
An innovative work environment with opportunities for professional growth.
How to Apply:
If you're passionate about delivering best-in-class AV solutions, and you want to be part of a dynamic team, please click here to submit your resume and a cover letter explaining your relevant experience and interest in Pittwater.