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about pittwater

An enterprise partner that has sat on both sides of the table.

Pittwater is a boutique AV and IT design and build firm working with enterprise clients who need a partner, not a vendor. Founded in 2021, we stay deliberately small so every hour goes into engineering and service rather than marketing.

Ten years working inside an international VAR taught us how programs are quoted, staged, and delivered at scale. Five years leading a technical R&D team for Apple taught us what it is like to be the enterprise end user waiting on that integrator — and exactly what visibility your team needs and rarely gets.

Pittwater is built from both.

Dean Smith, Principal and Founder
founder

Dean Smith

principal · founder

I spent eight years at FusionStorm (acquired by Computacenter) doing every job on the integrator side — install, field engineering, design, sales. Then I went to Apple to lead the tech studio on the Retail Innovation team, where I standardized AV, media and low voltage across more than 500 stores. Sitting on the client side showed me exactly where integrators fail.

I started Pittwater in Connecticut in 2021 to build the integrator I wanted to hire. We handle workplace technology, broadcast and media systems, LED walls, and the AV/IT beneath them — concept through commissioning.

Ask me for a straight answer and you'll get one.

our approach

Five stages. No surprises.

Every project moves through the same five stages, run by the same engineers who scoped it. No handoffs to a team you have never met.

01Design

We start by listening — to the people who will use the room, to the people who will support it, to the building it lives in.

02Documentation

Everything we install starts on paper. Construction-ready drawings that the trades can actually build from.

03Integration

Racks fabricated in our shop. Programming written and tested before anyone touches the site. On-site work goes faster because the gnarly part is already done.

04Commissioning

We tune what we install. The room is signed off when an engineer who knows the system has put it through every realistic scenario.

05Service Turnover

We don't ghost after launch. Service contracts keep the rooms running and your team's pager quiet.

stage 01 of 05

Design

We start by listening — to the people who will use the room, to the people who will support it, to the building it lives in.

  • Client interview
  • Capabilities assessment
  • Architectural review
  • IT integration planning
  • Technology budgeting
  • Cost forecasting
stage 02 of 05

Documentation

Everything we install starts on paper. Construction-ready drawings that the trades can actually build from.

  • Infrastructure drawings
  • Equipment + electrical layout
  • Elevation drawings
  • Signal flow diagrams
  • Heat load + furniture coordination
  • REVIT / Autocad
stage 03 of 05

Integration

Racks fabricated in our shop. Programming written and tested before anyone touches the site. On-site work goes faster because the gnarly part is already done.

  • Rack fabrication
  • Early procurement
  • UI programming
  • Pre-deployment testing
  • On-site prewiring
  • Network coordination
stage 04 of 05

Commissioning

We tune what we install. The room is signed off when an engineer who knows the system has put it through every realistic scenario.

  • UI testing
  • Audio commissioning
  • End-user training
  • Quick reference guides
  • System verification
  • Asset tracking
stage 05 of 05

Service Turnover

We don't ghost after launch. Service contracts keep the rooms running and your team's pager quiet.

  • Network Operations Center
  • Preventative maintenance
  • Equipment replacement
  • Field service technicians
  • System upgrades
  • Monitoring
the studio, brookfield ct

A dedicated integration center, not a virtual office.

Nothing ships to your site untested. Pittwater's integration center in Brookfield, Connecticut houses a demo lab with a full LED video wall, mock-up spaces for design validation and client sign-off, dedicated configuration and burn-in benches, and 200 pallet positions served by a dock-height bay. Systems are built, loaded, configured, and run continuously before they leave — and clients are welcome to walk the floor.

487 Federal Rd, Brookfield CT 06804
technical expertise

Protocols, not platforms.

We design to open standards and the transport underneath them, so the room outlives any one manufacturer's roadmap.

media transport
streaming
control
security + time

tap any one to read how we use it

customer portal

One login. Every number, live.

Every client gets access to the Pittwater portal: every quote, every invoice, on-hand inventory staged for your project, and live project status — the same view our engineers work from, updated as the work happens.

Open the portal
  • quotes
    every number you have been sent, current version first
  • invoices
    issued, paid, and outstanding
  • on-hand inventory
    what is staged in Brookfield with your name on it
  • live project status
    the same view our engineers work from
the name

Named after a bay, 9,956 miles away.

Dean grew up on Pittwater, the first inlet north of Sydney harbour. The company is named after it. That's the story.

Enough about us. Here is the work.

Rooms we designed, built, commissioned, and still look after — with the parts that went wrong left in.

See the work